Are you unemployed? Do you have Contact Centre Experience? Turn youur experience into a qualification with an amazing opportunity, in just four months, by attending an RPL program to qualify you!

Turn Experience into a Recognized Qualification – At No Cost to You!
Have you managed a team of experienced but unqualified Team Leaders, Supervisors, or Managers? Or are you an experienced professional looking to gain formal recognition for your skills?

The Contact Centre Management Group (CCMG), in partnership with Services SETA, is offering a fully funded Recognition of Prior Learning (RPL) opportunity for Contact Centre professionals to achieve their NQF Level 5 Contact Centre Management qualification!

What’s in it for You?
    For Employers: Strengthen your leadership pipeline, improve team performance, and boost employee retention – all without any cost to your business!
    For Individuals: Gain a nationally recognized qualification without stepping away from your job. Your experience counts – and now, it’s time to turn it into a career-boosting credential.
    No Travel Required: The entire process is online – no need to attend seminars or leave the workplace.
    No Hidden Costs: The program is fully funded, provided you complete the process within 4 months. (If you fail to submit required evidence/documents, a penalty fee of R8,000 applies.)

Who Can Apply?
o    Employers: Nominate your best Supervisors, Team Leaders, and Managers for this opportunity.
o    Individuals: Apply if you have at least 3 years of experience in a leadership role within a Contact Centre.
o    Unemployed: You are also able to apply if you have the relevant experience this could boost your employability index where you will find work easier.
o    
Minimum Requirements:
o    At least 3 years in a Supervisor, Team Leader, or Manager role.
o    Must provide proof of experience (e.g., references, work portfolio).
o    South African citizenship with a valid ID.
o    NQF Level 4 qualification (Matric).
o    Basic computer literacy (advantageous).
Limited Spots Available – Act Fast!
We are selecting  200 unemployed individuals for this exclusive opportunity. These will be spread regionally. A monthly stipend will be paid, over 4 months. 

Submit your application with:
o    Your CV
o    A copy of your ID
o    Proof of your NQF Level 4 qualification
Create a profile on the CCMG system, then log in and find the application widget: RPL NQF5
Don’t let experience go unrecognized – invest in your future today!